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‘Some stores may not be open fully’: Select Metro Vancouver London Drugs stores reopen



Select stores have partially reopened following a massive cyberattack.

Some Metro Vancouver London Drugs stores have reopened following a cybersecurity incident that forced the company to close its Western Canada outlets for a week.

The Canadian retailer discovered the “cybersecurity incident” on Sunday, April 28, and promptly closed locations across its network. 

London Drugs said its restoration process following the attack is “rigorous” with “billions of lines of data and code to review.” The company must also connect with several third-party provider systems, “all with different requirements,” to bring its systems online. 

“This is a time-consuming process and, rather than delay until all services and systems are fully available, we have opened our core services in some stores to meet the healthcare and everyday needs of our customers as soon as possible,” the company said in a weekend update.

“We will be bringing other services and systems on board as soon as our reconnection work is complete, and they are fully operational.”

What stores are currently open in Metro Vancouver and the Fraser Valley?

London Drugs says “some stores may not be open fully” across the Lower Mainland during the gradual reopening.

  • Granville & Georgia – 710 Granville St, Vancouver
  • Robson Street -1187 Robson Street, Vancouver
  • West Broadway – 525 West Broadway, Vancouver
  • Broadway & Vine – 2230 W Broadway, Vancouver
  • Kerrisdale – 2091 W 42nd Ave, Vancouver
  • 41st & Victoria (Vancouver) – 5639 Victoria Drive, Vancouver
  • North Vancouver – 2032 Lonsdale Ave
  • West Vancouver – 875 Park Royal North, West Vancouver
  • Peninsula Village – 15355 24 Ave #100, Surrey 
  • Byrne & Marine – 7280 Market Crossing, Burnaby
  • Brentwood Town Centre – 4567 Lougheed Hwy, Burnaby
  • Coquitlam Centre – 2929 Barnet Highway, Coquitlam
  • Ladner – 5237 48 Ave, Delta
  • Langley – 20202 66 Ave, Langley 
  • Maple Ridge (Valley Fair Mall) – 22709 Lougheed Hwy, Maple Ridge
  • Squamish – 40282 Glenalder Place, Squamish
  • Abbotsford (Seven Oaks) – 32900 South Fraser Way, Abbotsford
  • Chilliwack – 45585 Luckakuck Way #21, Chilliwack

What services can I access at Metro Vancouver London Drugs stores?

What is open in all stores: 

  • London Drugs Pharmacists are on-site at all store locations to assist with emergency prescriptions and other urgent care.
  • Canada Post locations within stores are accessible. 
  • The Insurance Services Call Centre is open and helping customers with insurance needs. 

Phone lines are operational and pharmacists are standing by at all locations for individuals to get a prescription refill. 

London Drugs’ Customer Care is also available at 1-888-991-2299. If needs are urgent, customers should visit their local store in person during regular business hours for immediate support.

London Drugs added that it is only bringing systems online that cybersecurity experts have thoroughly tested are “safe and secure.”

The company previously told V.I.A. that it has “no evidence” databases with customer data were compromised in the breach, including its pharmacy patients and LDExtras members. 

If any personal information is impacted, affected individuals will be contacted.

Jamie Hari, the director of cybersecurity and DNS at the Canadian Internet Registration Authority, told V.I.A. in a previous interview that the company will likely grapple with the ramifications caused by the cyberattack for a while. He added that it must stay closed until any potential threat is resolved. 

London Drugs told V.I.A. it will update the public as the investigation continues.

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